SHIPPING & RETURNS POLICY

 

All online orders are securely processed using Paypal.

 

 

Ordering Offline:
If you prefer, you can place your order and supply payment details offline via our telephone or fax numbers.

Order Processing:
Orders usually ship 3 to 5 business days after receipt. If your order is "time sensitive" then please contact us so that we can confirm a "ship by" date.

Guarantee:
We are confident that you will be very happy with the products you order from us. However, if for any reason you are not satisfied with any product you may return it for a full refund or full store credit (excluding Shipping & Handling, or any other processing fees) within 30 days of your purchase.

Shipping Charges:
The rates for shipping within the contiguous United States and Canada are calculated automatically. For shipments to other destinations additional charges may apply.

Returns:
Before making a return, please contact us with all relevant details. Returns must be made within two (2) weeks of receiving the goods. All returns must be in the original condition and returned together with original packaging and any related materials. All returns must be shipped pre-paid (depending on the value, insurance is recommended). US returns must be made via the US Postal Service (USPS) and NOT via a courier service. On the accompanying documentation it must be clearly stated that it is a "product return, not for resale" C.O.D. returns will not be accepted. The returned item must be re-packed well.

Damaged in Shipping:
It is your responsibility to inspect the package for any "obvious damage" prior to signing for it and note any damages on the shipping papers before signing. By signing for a "damaged package", you are accepting the contents in an "as is" condition and we cannot be held liable. If the shipment is refused, or it is shipped to an incorrectly supplied address, the customer will be charged  a 25% re-stocking fee, plus shipping & handling charges.

Please note:
All duties, taxes and import fees associated with importing your package, are the responsibility of the customer. Bookmark Gems Inc. will not be responsible for any of these fees. Please check with your local customs office to verify what, if any, these charges may be.